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High Halden Village

Information/updates from Ashford BC


Message from our Borough Councillor Alan Pickering and Ashford Borough Council 8th April 2020

Help us spread the word about VERA

We need your help to spread the word about Ashford Borough Council’s Voluntary Emergency Response Appeal (VERA).

Can you please share this news with your contacts, networks, friends and family, so that as many people as possible know about this appeal. Thank you.

Ashford Borough Council has launched its very own Voluntary Emergency Response Appeal (VERA) to help the communities across the borough greatly affected by the ongoing COVID-19 (Coronavirus) outbreak.

Ashford prides itself on care in the community, and this appeal will support those who need it most during this unprecedented and continually challenging time. 

Since the outbreak of COVID-19, we have seen so many within the community come together to help those care and protect our most vulnerable residents. The compassion and selflessness shown by so many to those who need it most has been overwhelming. 

This fund aims to support local people even further during this time of crisis. Perhaps you want to volunteer at the moment but are unable to leave the house due to self-isolation? Maybe you’ve received a food parcel and want to give a little back? You may have even experienced the effects of COVID-19 first-hand and want to help others through a similar situation? 

Every penny raised will be spent locally, on the residents of our borough, to help them through this critical time:


1st April 2020 ABC Leader Cllr Gerry Clarkson provides an update on how the council is supporting the community in these unprecedented times.

See YouTube video 

"As the number of cases of Coronavirus (COVID-19) in Kent continues to grow Ashford Borough Council is working closely with Public Health England and partners to respond to the situation.

You can keep up to date with the latest information on Coronavirus on the government website or visit NHS UK for advice and information. Public Health England has also provided guidance for employers and business. More information for businesses can also be found on our Coronavirus advice for businesses page. We have also prepared information for Council Housing Tenants.

Find out how council services are affected.

We also have information on how you can help others on our Coronavirus: Help for the Community page. This has information around how to get involved as well as a list of voluntary and community groups in the borough.


Council Tax Coronavirus Advice - 1st April 2020

https://www.ashford.gov.uk/your-community/emergency-planning/health-and-pandemics/coronavirus-covid-19/coronavirus-service-disruption/  and click on the council tax and benefits bit.  

If your income has been affected by the recent Coronavirus outbreak, and you are unable to pay your council tax, there are several options:

Update from Ashford Borough Council on 24th March 2020 re waste/recycling

Can you please inform parish councils/websites that the waste/recycling centre has been closed as a result of the announcement yesterday evening.

However, normal waste/recycling collections will continue as normal.

Ashford Borough Council

Coronavirus - Help for the Community   Click on this link to go through to the council site.   

This is an extract from the site as at 1st April  2020

Does your neighbour need help?

If you can, please help others in your community – check on any vulnerable family, friends and neighbours to see if they need anything from the shops, a prescription collected or help with other small jobs. Sometimes just a small favour can make a big difference. Your communities are strong and resilient and there are simple things you can do to help them continue to thrive. You can help your neighbour by:

  • Making sure they have enough food and other general supplies to cover a few days;
  • Walking their dog, picking up a prescription, putting out their bins or taking in a parcel;
  • Phoning, Skyping or Facetiming so they can see a friendly face, helping to reduce their isolation;
  • Helping with childcare or other caring responsibilities;
  • Checking if any of their planned appointments have been cancelled before they travel;
  • Making sure they have some simple recipes to hand – or have done some batch cooking for the freezer;
  • Appoint someone in your community/neighbourhood as the main gatherer of information so that everyone in your area gets access to the same and most accurate information;
  • Please be mindful with your comments and actions, so as not to cause undue concern or anxiety within your community. If you hear misinformation that may cause issues, respectfully challenge if you’re able to;
  • Please be respectful of anyone you know who has been diagnosed with COVID-19 as it’s likely to be an anxious time for them. Due to patient confidentiality their details will not be publicly confirmed, so please do what you can to respect and protect their privacy, and do not speculate with the local media or on social media;
  • PHE has advised people who are self-isolating to do what they can to avoid visitors to their home and any deliveries of groceries, medications or other shopping to be left at the door so please ensure that when you are providing support this advice is followed.

Don't get scammed

Scammers and criminals are already looking for opportunities to scam people as a result of the Coronavirus (COVID-19) pandemic. Happily, there are many more stories of kindness and generosity but we want to make people aware of the scams as they emerge - which they seem to be on a daily basis. Please keep yourself safe.

We have received reports from Kent Police of people door-knocking and claiming to be from the health authority.

Advice to avoid scammers

What happens and What to do

  • A stranger knocks on your door   Do not open the door, but ask what they want. If in doubt do not let them in
  • They claim to be from the Health Authority Do not allow them to take any money or details from you
  • They offer to do COVID-19 testing or taking residents' temperature     Report to Kent Police on 101, if you ask them to leave and they don't contact the Police on 999
  • If you suspect a scam   please warn vulnerable family members, friends and neighbours

Staying safe when getting help with your shopping

Don't hand money to a stranger 

Do not hand money to someone you don't know or trust. Do not hand your credit or debit card to anyone. Never write your PIN down or give it to anyone else.

If you don't know the person who's offering to help with your shopping, make sure they're introduced by someone you know and trust.

Help with door to door shopping

If you're getting help, or helping someone with door to door shopping it's important that:

  • You wash your hands as often as possible;
  • You keep at least two meters (three steps) away from each other;
  • You get a receipt for any money (or take a photo);
  • Shopping is left on the doorstep and you wait until it's been collected.

Help with click and collect shopping

If you're getting help, or helping someone with click and collect shopping it's important that:

  • You wash your hands as often as possible;
  • You keep at least two meters (three steps) away from each other;
  • The person getting help makes the order and pays online;
  • The person getting help shares the order reference number, ideally by email;
  • Shopping is left on the doorstep and you wait until it's been collected.







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